Cancellation/No Show/Late Appointments Policy
Your appointments are very important to us! We understand that sometimes schedule adjustments are necessary therefore, we respectfully request at least 24 hours’ notice for cancellations or rescheduling. If you cancel, reschedule or “no show” your appointment within less than 24 hours before your scheduled time slot, you will be charged for half of the cost of the original service booked.
Salon Service
We do not issue cash or credit card refunds on salon services. However, should you have any questions or concerns about the service you received in the salon, please notify a salon coordinator within three days of your service.
Salon Products
Retail products may only be exchanged for equal or lesser value products within 15 days of purchase. Returns are accepted for store credit only.
Salon Red has an additional/optional $3 environmental fee
Salon Red has an additional/optional $5 Health and Safety fee